Studio Policies

 

Payments

Individuals will be billed upfront for all lessons in a month. Please expect an invoice at the end of each month for the new month. Payment for the entire month is due in advance on the first lesson or no later than the 15th of the month. If it is not received by then, a $15.00 late fee is added for each late week. I accept cash, check, credit card, or bank transfer through Square or Zelle.

Scheduling

Appointment times can be scheduled online through this website or through Katie Kibota by emailing kathryn.kibota@gmail.com.

Lessons

 

Cancellation & Refunds

  1. Being on time: If you arrive late, your appointment will still end at the scheduled time. If you arrive on time but the previous session runs overtime, you will be given your full allotted time.

  2. New clients are required to complete a free trial consultation and submit a "new client" form online before their first lesson, unless determined otherwise by Katie Kibota.

  3. COVID Attendance Policy:

    Students enrolled in 30-minute weekly lessons who fail to arrive within the first 10 minutes of the lesson forfeit the lesson and will be noted as a "no-show."

    Students enrolled in an hour-long lesson who fail to arrive within the first 15 minutes of the lesson forfeit the lesson and will be noted as a "no-show."

Clients can reschedule or cancel a lesson online or email up to 48 hours before the appointment time.

  1. Cancellation of any lesson within 48 hours of the scheduled appointment will result in 100% forfeiture of lesson credit* and may not be rescheduled (for only the lesson being canceled).

  2. To cancel a subscription plan, written notice must be given 7 days in advance of the renewal date via email. Any remaining lesson credits* during a subscription month must be used. Partial refunds for monthly subscription plans will not be granted.

  3. If a lesson cancellation is the fault of Katie Kibota, the client may choose either a roll-over of lesson credit (for only the lesson being canceled) to the next billing cycle or reschedule of the appointment with no loss of lesson credit.

  4. If you need to cancel or reschedule your appointment, send an email to kathryn.kibota@gmail.com or reschedule it online. Cancellations are accepted only when received in writing or managed in your online appointment.

  5. Refunds will be not be granted. If a client does not choose to reschedule a pre-paid lesson and cancellation of the lesson is made within 48 hours of the scheduled appointment, clients may choose to roll-over lesson credit to the next billing cycle. For example: if a lesson is missed in the previous month, the client would be billed for three lessons in the next month instead of four lessons.

* Lesson credit is the dollar amount paid (or owed) for lessons.